Return Policy

Returns

We hope you are in love with our products and want to keep them forever. But we recognize that sometimes, things happen.  If you wish to return your product for any reason, we offer a 30-day money back guarantee.  Simply return it to the address below within 30 days for a full refund of your purchase price.  Read below for instructions on how to properly return.

Refunds (if applicable)

Before returning/exchanging, please contact us at support@mrbigcurlingirons.com with proof of purchase and reason for the return.  We will further instruct you as to which location to send the product.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if we need additional information to submit your refund.

Once your refund is processed, a credit will automatically be applied to your original method of payment. Depending on the terms of your bank or credit card, please allow a few weeks to see the refund on your statement. Refunds can only be made to the original purchaser.

Exchanges (if applicable)

We will replace defective or damaged items within 1 year of purchase. If you need to exchange it for the same item, send us an email at support@mrbigcurlingirons.com to request the exchange and we will instruct you of the next steps.

Shipping

To return your product, you should mail your product to P.O. Box 1242, Apex North Carolina 27502. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping items totaling over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund within a reasonable amount of time, first check your bank account again as there is often some processing time before a refund is posted. Then contact your credit card company since it may take some time before your refund is officially posted.  If you’ve done this and still have not received your refund, please contact us at support@mrbigcurlingirons.com.